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Service Manager - Children's Advice and Duty Service (ChAD)

Vacancy Details

Salary: £47,665 - £50,740
Location: Steel House
Job Type: Full Time, Fixed Term
Category: City Council (External Vacancy)
Closing Date: 08/24/2022
Reference: 0000015693


Directorate:  Children and Family Services

Section:  Children’s Social Care

Duration: Fixed term for 12 months.  This is available as a secondment opportunity for internal candidates, with agreement from your manager.

Grade:  Level 15

Hours:  37 hours per week

Closing Date: 24 August 2022

Interviews: 31 August 2022


It is an exciting time for Stoke-on-Trent’s children's advice & duty service who have been operating their single front door for over a year and have continued to go from strength to strength in their improvement journey.  The service manager role is a fixed term 12 month opportunity and reports directly to the strategic manager for ChAD and EDT.  You will receive good quality supervision and oversight and be encouraged to work autonomously and creatively in this new post. 


The team is a vital part of Stoke on Trent children’s services, where we provide support to the most vulnerable cohort of children and families and as such we need a service manager who can work restoratively and work with families and partner agencies to help them to find their own solutions and provide safeguarding responses where required. 


This is a unique opportunity for a manager with substantial experience of supervision of staff, managing change and leadership skills. We require strong leaders who are able to make sound decision making, provide good quality oversight and mentoring to colleagues and who is creative and innovative in their approach.  If you are an experienced team manager who is enthusiastic, passionate and embraces change then we would welcome you to join us on our change journey. 


Our vision is to make sure that we provide the right services to children and families at the right time and we can achieve this by continuously striving for improvement and welcoming a learning and development culture, which you will be integral in maintaining. 


The Children’s advice & duty service (ChAD) responds to concerns through conversations, which is an evidence-based approach and we value the collaborative approach to meeting children's needs which we have developed with partner agencies. 


This is a real opportunity for you to develop and progress in your role where you will work closely with the strategic manager and have ample opportunities to be involved in the change journey and implementing new ways of working. 


We need an experienced and resilient manager to join the team, who can both work collaboratively with other services and take personal responsibility for their work and operate on their own initiative, who actively relishes taking on new challenges and broadening your skills.


This service manager will lead and oversee the daily operational functions of ChAD having supervisory responsibility for the 3 social work managers.  Ultimately, you will ensure that children and families are receiving the right support at the right time. This role is a 37-hour working week to be worked flexibly in line with the needs of the service. 


To be considered for a position you must have a degree in Social Work or equivalent, be registered with Social Work England and be able to fulfil the travel requirements of the post.


We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment.  This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).


Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority.  If this happens you will be advised accordingly.


To Apply

Please create / log into your account and then click 'apply'.  If you have any queries or want an application form in another format, please email or call us on 01782238189.



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