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Children's Advice and Duty (ChAD) Advisor

Vacancy Details

Location: Steel House
Job Type: Part Time, Permanent
Category: City Council (Internal Vacancy)
Closing Date: 05/29/2022
Reference: 0000014676


Directorate:  Children and Family Services

Section:  Children’s Social Care

Grade:  Level 7

Hours:  18.5 hours per week

Actual Salary:  £12,460 - £13,757


This is an exciting opportunity to join the ‘Front Door’ of our service – the Children’s Advice & Duty (ChAD) service.


You will take telephone calls from children and their families and members of the public, and ensure they are provided with appropriate early help advice.  You will work alongside all practitioners in the ChAD service and will facilitate the flow of communication and data between the CHAD Service and safeguarding partners in a confidential and timely manner to enable safe, appropriate and timely decision making for all contacts through the Front Door.  You will also provide any other administrative liaison as determined by the ChAD Team Manager.


You should have experience of working within a children’s service environment and have knowledge of Early Help and prevention cases.  You must have excellent communication and interpersonal skills, with the ability to negotiate and will have experience of liaising with partner agencies.  You will have excellent IT and organisational skills, with the ability to work under pressure and meet deadlines and have experience in the effective use of children’s social care case recording systems.


We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment.  This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).


Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority.  If this happens you will be advised accordingly.


To Apply
Please create / log into your account and then click 'apply'.  If you have any queries or want an application form in another format, please email or call us on 01782 238189.

In order to apply for this vacancy, you must be able to supply the required answers to the following questions:

  • Do you work for Stoke-on-Trent City Council or UNITAS (including agency work)?


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