Senior Service Support Officer
Vacancy Details
| Summary | |
|---|---|
| Salary: | £30,060 - £32,654 |
| Location: | Federation Road Depot |
| Job Type: | Full Time, Permanent |
| Category: | City Council (Internal Vacancy) |
| Closing Date: | 16/07/2025 |
| Reference: | 0000024734 |
Description
Directorate: Housing Regeneration and Operations
Section: Highways
Location: Federation Road
Grade: Level 7
Salary: £30,060 - £32,654
Hours: 37 – Full Time
This advert is open to Internal applicants.
Are you ready to make a real impact on Stoke-on-Trent’s roads and communities?
We’re looking for a motivated Senior Service Support Officer to join our Highways team.
In this key role, you’ll lead a small team and provide expert technical and customer support, helping keep our city’s network safe, responsive, and moving.
What you’ll do: Manage and respond to service requests, public complaints, and insurance claims Supervise and support Service Support Officers, ensuring high standards of delivery Act as the first point of contact for technical advice on highway issues, including flooding and winter maintenance Handle FOIs, complaints, and Councillor enquiries with confidence and clarity Coordinate information gathering and produce reports for decision-making.
Why join us? At Stoke-on-Trent City Council, you’ll find a role that’s dynamic, people-focused, and impactful. This is your opportunity to shape front-line service delivery, work across teams, and build your leadership skills — all while making a difference every day.
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.
To Apply
Please create / log into your account and then click 'apply'. If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.