Vacancy Details

Description

Directorate: Housing Regeneration and Operations

Section: Housing Management

Grade: Level 12

Actual Salary: £43,693 - £46,731

Hours: 37

 

This advert is open to both Internal and External applicants.

 

You could be part of the Housing Management Team and join us on our journey to excellence.

 

As a member of the Housing Management Team you would play a vital role in providing an outstanding Tenancy and Estate Management Service, where tenant engagement, tenant satisfaction and a commitment to the requirements of the Social Housing Regulation Act and associated standards are embedded within every aspect of service delivery.

 

The Housing Team Manager is responsible for the delivery of an efficient, effective and responsive housing management service which includes anti-social behaviour, tenancy, leaseholder and estate management, rent accounting, income advice, tenant engagement and home ownership service for all properties, within the locality, in line with council policies and procedures and AS legislation.

 

The Housing Team Manager must possess detailed knowledge, experience and understanding of the Social Housing Regulation Act, housing Law and housing management services.

 

They must be able to demonstrate experience in delivering quality customer services, tenancy management, working within an environment of continual service improvement, and the ability to adapt to a changing environment.

 

There is a generic job description but as a Housing Team Manager you will either specialise in Income Collection, Tenancy and Estate Management, ASB, Right to Buy and Leasehold Services or Tenant Engagement The post is full time 37 hrs per week.

 

For more information or to discuss the role please contact Emma Fear, Housing Operational Lead, 01782 233183, emma.fear@stoke.gov.uk

 

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority.  If this happens you will be advised accordingly.

 

Equality, Diversity and Inclusion

Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.

 

To Apply

Please create / log into your account and then click 'apply'.  If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.

 

In order to apply for this vacancy, you must be able to supply the required answers to the following questions: