Vacancy Details

Description

Directorate: Unitas

Section: Unitas Repairs and Maintenance

Location: Alton House

Grade: Level 5

Actual Salary: £24,294 - £26,421

Hours: 37

 

This advert is open to Internal applicants.

 

Unitas are looking to appoint and experienced resource controller to work within a well-motivated team that is responsible for providing excellent customer service and ensuring that all jobs are processed accurately and within agreed timescales.

 

This position is a key role in achieving excellent compliance results by operating gas and electrical resources efficiently and effectively in the delivery of our mechanical and Electrical services.

 

Some of the Key Duties/ Responsibilities:

• Distribute accurate data to the best placed operative to meet purpose
• Ensure accurate information is received from operatives (including sub-contractors) regarding requirement for additional trades / materials following repairs diagnosis
• Ensure accurate information is received from operatives upon job completion
• Ensure you  meet expected performance requirements for taking incoming phone calls
• Ensure all of the above is placed on the IT system and the IT system remains fit for purpose
• Ensure all operatives are aware of any ‘system or health and safety flags’ and relevant Asbestos Information prior to accessing a property
• Implement and support any new practices which ensure the purpose of the service is met
• Ensure all sub-contracted work is carried out to meet purpose of the service
•  

Some of the Requirements of the role:

• Proven administration / clerical experience
• Working to deadlines / performance targets
• Proven excellent and consistent communication skills often in demanding situations
• Providing excellent customer service in a fast-paced work environment
• Ability to set up / improve administration services and prioritise conflicting demands
• Excellent customer service awareness in all situations
• Good IT skills
• Good organisational skills and the ability to prioritise

Please view the attached job description for further information.

 

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority.  If this happens you will be advised accordingly.

 

Equality, Diversity and Inclusion

Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.

 

To Apply

Please create / log into your account and then click 'apply'.  If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.

 

In order to apply for this vacancy, you must be able to supply the required answers to the following questions: