Senior Customer Service Advisor
Vacancy Details
| Summary | |
|---|---|
| Salary: | £28,770 - £31,364 |
| Job Type: | Full Time, Permanent |
| Category: | City Council (Internal Vacancy) |
| Closing Date: | 10/05/2024 |
| Reference: | 0000021907 |
Description
Directorate: Strategy and Resources
Section: Customer Services
Location: Steel House/Hybrid
Grade: Level 7
Actual Salary: £28,770 - £31,364
Hours: 37
This advert is open to Internal applicants.
We are looking for a committed, enthusiastic, hard-working individual who has a passion for customer service and experience of leading and developing a team to deliver high standards of customer excellence.
The ideal candidate will have experience of working in a Customer Service environment with a high level of commitment to quality customer care.
The successful candidate will be required to;
• provide efficient and effective telephone and face to face customer service in the Corporate Contact Centre and One-Stop Shop Service.
• provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service.
• support the Team Leader in ensuring that a high-quality service is provided at all times.
• resolve customer escalated enquiries in line with service levels agreements and keep customer records up to date.
• act as a focal point of knowledge for colleagues for information relating to your specific service area and team.
Any queries, please contact Robert Dawson at CS.Manager@stoke.gov.uk for an informal discussion.
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.
To Apply
Please create / log into your account and then click 'apply'. If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.
In order to apply for this vacancy, you must be able to supply the required answers to the following questions:
- Do you work for Stoke-on-Trent City Council or UNITAS (including agency work)?